Your 24/7 Digital Service Gateway
PortalWeb365 is breaking the traditional support model by putting AI at the forefront of the customer experience. We are committed to delivering instant, automated technical resolutions and customizable service plans that empower our clients to focus on growth while we handle the gears.
Autonomous Self-Healing Infrastructure
Instead of waiting for a user to report a slow computer or a dropped connection, your AI agents monitor system telemetry (CPU spikes, memory leaks, or network jitter) in real-time.
AI Sentiment-Based Triage
Traditional support handles tickets in the order they arrive. Your portal uses Natural Language Processing (NLP) to analyze the emotional urgency and business impact of a request.
Agentic Onboarding & Offboarding
Employee turnover is a major IT headache. You can offer a fully automated Identity Workflow that talks to the client’s HR software.
Predictive Compliance & Risk Auditing
Instead of a once-a-year security audit, your AI performs Continuous Threat Exposure Management (CTEM).
Pricing
- AI-Powered Instant Diagnostics: Access to a 24/7 automated troubleshooting portal that identifies and fixes common software/OS issues in real-time.
- Automated Patch Management: Scheduled, AI-verified updates for essential software and security patches to prevent vulnerabilities before they occur.
- Cloud-Sync Monitoring: Basic oversight of one primary cloud environment (e.g., Google Workspace or Microsoft 365) with automated alerts for sync errors.
- Direct access to human technicians for non-urgent issues with a guaranteed 24-hour response window.
- Predictive System Health: AI-driven monitoring that analyzes hardware performance trends to alert users of potential failures (like disk or battery health) before they happen.
- Priority Automated Remediation: A library of custom-built 'One-Click Fix' scripts tailored to the client's specific software stack.
- Remote Desktop Assistance: On-demand remote login support from a live technician for complex troubleshooting that automation cannot resolve.
- Advanced Threat Detection: Real-time AI scanning for malware and phishing attempts, including automated 'quarantine' workflows for suspicious files.
- Dedicated AI-Ops Integration: A custom-trained internal knowledge base and AI bot that understands your specific company workflows and internal tools.
- Vulnerability & Compliance Auditing: Monthly automated deep-scans and reports to ensure the business meets industry security standards (HIPAA, GDPR, etc.).
- VIP Priority 'Fast-Track' Support: A sub-1-hour response time guarantee with direct phone/video access to a Senior Systems Architect.
- Disaster Recovery & Backup Automation: Fully managed, end-to-end encrypted backup workflows with automated integrity testing and a 4-hour recovery objective.